Client Care Representative

Client Care Representative

Role Summary

Crescenta Cañada Pet Hospital is seeking a full-time Client Care Representative to join our Customer Service department in La Crescenta, CA. As the heartbeat of our practice, you will manage scheduling, client communications, and administrative workflows while providing a warm, supportive experience for pet parents. This role is essential to our commitment to exceptional care, starting as soon as August 24th.

Responsibilities

• Act as the primary point of contact for clients, ensuring a warm and supportive experience during every interaction.
• Manage scheduling for appointments and services to maintain an organized practice flow.
• Oversee all client communications and essential administrative workflows.
• Serve as an advocate for the needs of clients and their pets.
• Participate in professional training to become proficient in our internal software systems.

Skills

• Proficiency in customer service and client relations.
• Experience with appointment scheduling and calendar management.
• Strong administrative support and office organization capabilities.
• Effective verbal and written communication skills.
• Ability to thrive and remain composed in a fast-paced environment.

Qualifications

• Required: A strong willingness to learn, adapt, and demonstrate a passion for animal welfare and advocating for client needs.
• Preferred: 1–3 years of experience in a veterinary practice or animal health setting.

Schedule and Location

• Location: La Crescenta, United States
• Schedule: Full-time; starting August 24th.

Compensation

• $20 - $24/hr

Benefits

• Comprehensive Health, Dental, Vision, and Life Insurance.
• 401K with company match.
• Paid Time Off (PTO) and Paid Sick Leave.
• Continuing Education (CE) allowance and Tuition Reimbursement.
• Uniform allowance.
• Generous employee discounts on pet care and products.

About the Company

Crescenta Cañada Pet Hospital is dedicated to providing high-quality medical care for pets in the La Crescenta community. We pride ourselves on being advocates for the needs of our clients and their beloved pets, maintaining a warm and supportive environment for all who walk through our doors.