Technical Customer Success Manager

Job Overview

Job Title: Technical Customer Success Manager Company Name: Photoroom Location: New York | Remote Department: General

Photoroom launched in 2020 after being accepted into Y Combinator and has become the world's most popular AI photo editor over the past four years. Our goal is to create technology that allows anyone to create studio-level product images in minutes.

With over 300 million downloads and processing 5+ billion images annually, we serve both individual creators and major enterprises like Amazon, DoorDash, and Decathlon. We are a profitable, remote-friendly company that has raised Series B funding and aims for 40% year-over-year growth.

Responsibilities

• Manage the day-to-day success of our Enterprise and self-serve customers, ensuring their satisfaction and expansion.
• Conduct daily communications, onboarding, demos, and troubleshooting with customer teams.
• Collaborate with the Technical Customer Lead (TCL) on strategies for customer satisfaction, retention, and expansion.
• Execute Customer Success playbooks, maintain CRM and internal tools, and provide key account insights.
• Serve as the first line of troubleshooting for customers, documenting and escalating issues as needed.
• Collect and structure customer feedback to inform Product and ML teams.
• Coordinate with Account Executives, ML, and Product teams for renewals and feature testing.
• Work effectively with distributed teams across time zones while maintaining reliable communication.
• Assist with administrative tasks, including YC program and Start-up plan coordination.

Requirements

• Proven ability to manage Enterprise or high-value SaaS customer accounts.
• Experience in early-stage startups and comfortable with autonomy.
• Enthusiasm for AI and GenAI, and desire to help brands succeed using PhotoRoom.
• Knowledge of quality visuals creation and a passion for GenAI.
• Familiarity with technical frontend and backend development concepts.
• Experience in first-line technical troubleshooting.
• Strong organizational and process-oriented skills.
• Excellent communication skills, capable of managing multiple stakeholders.
• Self-starter capable of working independently.
• Fluency in English; another language is a plus.

Benefits

• Flexible remote work within a 1.5-hour train/flight from NYC.
• Regular team gatherings, including onboarding in Paris and annual retreats.
• 20 days annual leave plus local public holidays.
• Competitive equity package with stock options.
• $1000 one-time home office grant OR $400 per month for co-working space.
• $1, 000 annual learning and development budget for courses and training.
• Private health insurance with premium medical, dental, and vision benefits.
• Access to personalized mental health support via MokaCare.
• Reimbursement for sports and cultural activities.

Note: Visa sponsorship and relocation support are only available for positions based in France. We cannot sponsor visas for remote positions outside of France.

About the Company

Photoroom is a remote-friendly company focused on innovation and collaboration to create impactful solutions for entrepreneurs and businesses worldwide. We value diversity and inclusion, and we believe that our strength lies in the diverse experiences and backgrounds of our team.